Terms & conditions

Deutsch: klick bitte hier auf AGB/Impressum.

Falken Air offers paragliding tandem flights in Zell am See from the Schmittenhoehe. Falken Air only offers the services of state-certified, experienced tandem pilots and the pilot is fully liable as a contractual partner of the tandem passenger. The tandem passenger and the Falken Air pilot fill out the flight ticket when taking the gondola up to Schmittenhöhe. This ticket is the invoice in the same sense.
All flight services provided by Falken Air are subject to Austrian law, as well as the provisions of aviation law and the following conditions.
Before the start of the flight, the passenger (or a legal guardian or an adult accompanying person if children would like to fly with us) must carefully read the contract of carriage and confirm it with their individual signature. Shortly before the start of the tandem flight from the Schmittenhoehe, the passenger receives a briefing on the take-off procedures from the Falken Air pilot. If the passenger does not understand this briefing or if further explanations are necessary, then he must inform the pilot of this lack of clarity immediately.
Obligation to report health restrictions: The passenger must report all physical restrictions to the Falken Air pilot in advance. In any case, a passenger must be able to walk a few steps with the pilot as soon as the start process of the tandem flight is initiated. Heart disease, seasickness, problems with the spine, intervertebral discs, psychological defects such as impaired consciousness, high blood pressure etc. must be reported to the pilot. In addition, alcohol consumption must be announced within the last 12 hours. If the passenger has had a serious accident within the last 12 months, this event must also be reported to the provider Falken Air. If there is any uncertainty about the fitness to fly, Falken Air undertakes to inform the passenger about all the necessary requirements.
Insurance & Liability: Falken Air has taken out insurance to cover all of the passenger’s claims under the liability provisions of the Austrian Aviation Act. There is an express exclusion of liability for claims that go beyond the legally required coverage.Objects carried on a paragliding flight (such as cash, cell phones, cameras, glasses and other valuables) must be properly secured or stowed. Falken Air assumes no liability in the event that these items are lost or damaged. Falken Air pilots cannot be held responsible for any damage or accidents that occur on the way to the launch sites and the agreed meeting point.Exclusion or limitation of liability also apply accordingly in favor of the tandem pilot and authorized representatives of Falken Air. Falken Air pilots are only obliged to pay compensation if the damage was caused by a grossly negligent or willful act / omission of the tandem pilot. Falken Air’s liability is limited to the items brought by the passenger up to the amount of the insurance taken out for them. Claims that go beyond this can only be asserted in the event of willful intent or gross negligence.
Equipment: The passenger undertakes to undertake the tandem flight only with appropriate clothing (weatherproof and windproof clothing, suitable for soiling), ankle-high, sturdy hiking shoes as well as gloves and sunglasses.Every Falken Air pilot provides a protective helmet and necessary flight equipment
Appointments & payment: Falken Air offers tandem flights from Schmittenhoehe in Zell am See all year round. The passenger declares that participation in a tandem flight is solely for personal interest. The costs for the journey to the airfield are to be borne by the tandem passenger. The costs for mountain railway rides and the like are not included in the ticket price. All other travel costs that may arise due to weather conditions are also not included in the price. If fixed dates are not met, the entire fee for the flight must be paid.The pilot determines the handling of the flight. He is always responsible for the execution of the flight.We expressly point out that despite fixed dates, there is no entitlement to the implementation of tandem flights if the prevailing weather conditions in the flight area do not allow this. In the event of a postponement or short-term cancellation, there is no entitlement to compensation, reimbursement or reimbursement of other expenses incurred. The right to catch up on the flight remains, however.Weather-related cancellations do not have to be proven – the professional assessment of the responsible pilot is sufficient.The stated flight duration is an estimate. This flight duration can vary. The flight route, the landing site and the flight times can be changed at any time, primarily for safety or operational reasons, without the passenger being entitled to compensation.When booking a tandem flight, the price of the flight must be paid in cash to the pilot immediately after the flight has taken place. A voucher can also be used to pay the flight price. When you decide to pay for your flight or flight voucher via PayPal, you are responsible for paying the transaction fees defined by PayPal.
Validity of the purchased vouchers: The person who orders the voucher from Falken Air on the website using the form undertakes to pay the purchase price within 7 days (without deduction) after receiving the voucher.Purchased vouchers expire 24 months after the date of issue. Special regulations are possible in individual cases by arrangement. The preferred means of payment (voucher or cash) must be brought with you on the day of the flight and handed over to the pilot.Right of withdrawal: According to the Consumer Protection Act, claims for repayment of the purchase price exist within 14 days of receipt of the voucher without giving reasons. It is sufficient to return the voucher to Falken Air within this period.
Cancellation costs: The passenger can withdraw from the agreed flight date at any time by sending an email to josef.nindl@gmail.com. Cancellations up to 4 days before the booked date are free of charge, from 3 days to 24 hours before cancellation costs of 50% are charged. Vouchers and tickets become invalid after cancellation and become valid again after receipt of the cancellation payment. A refund of the remaining purchase price is not possible. For all withdrawals within 24 hours, the cancellation costs are 100%.
Right to use image and film material: The passenger agrees that all photos and video recordings made during the tandem flight may be used by Falken Air without restriction. Falken Air holds the copyright.
Risk information: We point out that with tandem paragliding, even with the greatest care, accidents with significant consequences of injury (e.g. sprains, broken bones, spinal injuries, concussions, in extreme cases death, etc.) cannot be ruled out. There is an increased risk especially during take-off and landing due to incorrect landing, occurrence or falls.
Final provisions: After purchasing a ticket from Falken Air, after redeeming a voucher or after being issued orally, the passenger has concluded a contract with Falken Air. Austrian law applies exclusively to all disputes arising from this contract. The place of jurisdiction is the district or regional court responsible for 5700 Zell am See. Should parts of one of these provisions of Falken Air be ineffective, the effectiveness of the remaining provisions remains unaffected.

PRIVACY POLICY

The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information we inform you about the most important aspects of data processing on our website. Like almost all service providers, we use cookies, web beacons or similar processes when you visit our websites or use our offers.

Cookies are small text files that are stored by your browser on your computer or mobile device, and which enable your computer or device to be recognized, possibly across different websites. The cookies do not contain any personal data. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies or session cookies). Other cookies remain on your device and enable us or our partner companies to recognize your browser the next time you visit (persistent cookies).

You can prevent the use of cookies by setting your browser software accordingly. However, it is possible that certain areas of the website or offers will not function as intended. Web beacons are small graphic files (“pixels”) that can be integrated into our website and that can be used to record user behavior. Similar methods are e.g. Flash cookies, HTML5 cookies or other local (browser or device) storage methods in which – comparable to cookies – data can be stored in your browser or device in order to use your browser or device on your next visit or during of a session.

The use of cookies and similar processes enables us to collect information about users in order to make it easier and more convenient for them to use the website or to enable certain offers in the first place. This website integrates a “YouTube plug-in” into its information offering. This YouTube software uses cookies for data collection and statistical data analysis. YouTube uses cookies, among other things, to collect reliable video statistics, to avoid fraud and to improve user-friendliness. The website operator receives statistical values through the YouTube cookies for the retrieval of individual videos embedded in the website without any reference to the respective user.

The legal basis for the use of YouTube plugins is our legitimate interest in an interesting and needs-based design of our website in accordance with Art. 6 Para. 1f GDPR. We use embedded YouTube videos in the extended data protection mode. This means that no data about you as a user will be transmitted to YouTube if you do not play the videos. Only when you play the videos will the following data be transmitted. We have no influence on this data transfer. By playing the video, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned above under “Server log files” are transmitted. This happens regardless of whether YouTube provides a user account that you are logged in to or whether there is no user account.

If you are logged in to Google, your data will be assigned directly to your account. If you do not want the assignment to your profile on YouTube, you must log out before activating the button. YouTube stores your data as a user profile and uses it for advertising, market research and / or needs-based design of its website. Such an evaluation takes place in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users about your activities on our website.

Contact form and booking calender

If you contact us through the available contact options or if you book a flight via the booking calendar by Outdoor Organizer, some of your personal data (e.g. name, address, country of origin, contact and communication data like telephone number and email address) will be collected, so that we can process and respond to your request/booking as well as follow up on any other questions you might have. Data processing takes place in accordance with Art. 6 (1b) GDPR. We only store personal data that we process as part of a general contact request by email or contact form as long as necessary for the respective correspondence ‒ usually a period of one year after answering your request.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC (in the following: Google). The legal basis is our legitimate interest in the analysis and evaluation of the use of our website as per Art. 6 (1f) GDPR.

Google Analytics uses so-called “cookies”; these are text files that are stored on your computer and that enable the analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, since IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies via your browser settings; however, please note that if you do this, you may not be able to use this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing this browser plug-in: The current link is http://tools.google.com/dlpage/gaoptout?hl=en

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link:

Deactivate google analytics

An opt-out cookie will be installed on your device. This will prevent data collection by Google Analytics on this website and for this browser in the future, as long as the cookie remains installed in your browser.

Google automatically deletes personal information associated with cookies, user ID or promotional ID (e.g. DoubleClick cookies, Android Advertising ID, Apple’s promotional ID) after 14 months.

Google also processes your personal information in the US and is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Use of Google Web Fonts

For the purpose of the needs-based design and optimization of our pages, we use external, embedded fonts from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (“Google”) based on Art. 6 (1f) GDPR. In doing so, your Internet browser automatically establishes a connection to Google’s servers to transfer the information listed under section Data collection. If you have an account with Google and you are logged in to Google, your data may be associated with your account by Google. We have no control over this data transfer and the further processing of data by Google.

For more information on the purpose and scope of Google’s data collection and processing, your rights, and privacy preferences, please visit https://www.google.com/intl/en/policies/privacy. Google also processes your personal data in the US and is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

Use of Google Maps

For the purpose of the needs-based design of our website, we use the “Google Maps” component provided by Google in accordance with Art. 6 (1f) GDPR.
Each time Google Maps is accessed, Google sets a cookie to process user settings and data when viewing the page that has the Google Maps component integrated. This cookie is usually not deleted by closing the browser, but will expire after a certain amount of time unless it is manually deleted by you.

When you visit the website, Google receives the information that you have accessed the corresponding sub-page of our website. In addition, the information listed in Data collection is transferred to Google by your browser. This is done regardless of whether Google provides a user account that you are logged in to, or if there is no user account. When you are logged in to Google, your data will be assigned directly to your account. If you do not wish the information to be associated with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for purposes of advertising, market research and/or needs-based website design. Such an evaluation takes place in particular (even for users who are not logged in) to provide appropriate advertising and to inform other users of the social network about your activities on our website. You have a right to object to the formation of these user profiles; you must forward this objection directly to Google.

Embedded YouTube videos

This website includes a “YouTube plug-in”. This YouTube software uses cookies for data collection and statistical data analysis. YouTube uses cookies to capture reliable video statistics, prevent fraud, and improve usability, among other things. The operator of the website receives statistical values from the YouTube cookies about the retrieval of individual videos embedded in the website without reference to the respective user. The legal basis for the use of YouTube plug-ins is our legitimate interest in an interesting and needs-based design of our website as per Art. 6 (1f) GDPR.

We use embedded YouTube videos in enhanced privacy mode. This means that if you do not play the videos, you will not transfer any data about you as a user to YouTube. The data transfer only takes place when you watch the videos. We have no influence on this data transfer.

When you play the video, YouTube receives the information that you have accessed the corresponding sub-page of our website. In addition, the data mentioned above under “server log files” are transmitted. This happens regardless of whether YouTube provides a user account that you are logged in to, or if there is no user account. When you are logged in to Google, your data will be assigned directly to your account. If you do not wish the information to be associated with your YouTube profile, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation takes place in particular (even for users who are not logged in) to provide appropriate advertising and to inform other users about your activities on our website. You have a right to object to the creation of these user profiles; you must forward this objection directly to YouTube.

Further information on the purpose and scope of the data collection and its processing by YouTube can be found in the privacy policy. You will also get more information about your rights and privacy settings here: https://www.google.com/intl/en/policies/privacy. Google also processes your personal information in the US and is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

Social plug-ins

We use sharing features on our website with the following social media providers:

Facebook: Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA, http://en-gb.facebook.com/about/privacy/
For more information about data collection: http://www.facebook.com/about/privacy/your-info-on-other#applications and http://www.facebook.com/about/privacy/your-info#everyoneinfo.
Facebook is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

Google+: Google LLC, 1600 Amphitheater Parkway, Mountainview, California 94043, USA, https://www.google.com/policies/privacy/partners/?hl=en
Google is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

Instagram: Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA, https://help.instagram.com/155833707900388/
Instagram is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

Pinterest Inc., 808 Brannan St., San Francisco, CA 94103, USA (“Pinterest”), https://developers.pinterest.com/docs/getting-started/introduction/
Pinterest is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

Through the plug-ins, we offer you the opportunity to interact with the social networks and other users, so that we can improve our site and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 (1f) GDPR.

We use the so-called two-click solution. When you visit our site, no personal information is passed on to the provider of the plug-ins initially. The provider of the plug-in can be identified by its initial letter or logo on the button. We give you the opportunity to communicate directly with the provider of the plug-in via the button. Only after you click on the marked field and activate it does the plug-in provider receive the information that you have accessed the corresponding website of our online service. In addition, the log data mentioned above is transferred. This includes, for example:

– the address of the website where the activated link is located,
– the date and time of the visit to the website and the activation of the link,
– information about the browser and the operating system used,
– the IP address

By activating the plug-in, personal data will be transmitted by you to the respective plug-in provider and stored there (with American providers in the USA).

If you are registered with and logged in to the respective social media provider at this time, the provider can assign the visit to our website and your interaction with the social media element (e.g. clicking the “Like” button) to your user profile (e.g. to your Facebook account).

We have no control over the data collected or the processing of that data, nor are we aware of the full extent of the data collection, the purpose of the processing or the retention periods. We also have no information on the deletion of the data collected by the social media provider. For more information on the purpose and scope of the data collection and its processing by the social media provider, please refer to the privacy policies of that provider (see links above). You will also find further information about your rights and settings options for the protection of your privacy.

The servers of social media services are located in the US and other countries outside the European Union. The data can therefore also be processed by the provider of the social media service in countries outside the European Union. Please note that companies in these countries are subject to a data protection law which generally does not protect personal data to the same extent as is the case in the Member States of the European Union.

Conversion tracking

We use external advertising partners to draw attention to our site with the help of advertising material on external websites. We also use marketing tools to determine how successful the individual advertising measures are (“conversion tracking”).
We intend to show you advertisements that are of interest to you, to make our website more interesting to you and to achieve a fair calculation of advertising costs. The legal basis is Art. 6 (1f) GDPR.
To this end, our advertising partners set cookies and web beacons (see above), by means of which certain parameters can be measured to determine success, e.g. the display of ads or clicks by the users. These cookies are not intended to identify you personally. As long as the cookie is valid, the affiliate will be able to recognize that you have clicked on an ad and reached a specific landing page (e.g. form entry, confirmation page, newsletter signup). The affiliate uses the cookie to generate conversion statistics. These statistics include the number of users who clicked on one of our ads. In addition, it counts how many people have reached a landing page that has been tagged with a “conversion tag” (remarketing tag, see above). However, the statistics do not contain any data that identifies you.

We ourselves do not collect and process any personal data in the aforementioned advertising measures. We receive only statistical evaluations from our advertising partners. Based on these evaluations, we can identify which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material and cannot identify the users on the basis of this information.
Due to the conversion tracking tools used, your browser automatically establishes a direct connection with the server of the advertising partners. We have no control over the extent and continued use of data collected through the use of this tool by the advertising partners. By integrating the marketing tools, the advertising partner receives the information that you have accessed the relevant part of our website or have clicked on one of our ads. If you are registered with our advertising partner (e.g. Facebook or Google), the advertising partner can assign the visit to your account. Even if you are not registered or are not logged in, there is a possibility that the provider will collect your IP address and store it.

We use conversion tracking from the following advertising partners:

Google Adwords
Google LLC, 1600 Amphitheater Parkway, Mountainview, California 94043, USA
For more information about Google’s privacy policy, see http://www.google.com/intl/en/policies/privacy and https://services.google.com/sitestats.html. Alternatively, you can visit the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org. Google is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework. You can prevent conversion tracking with Google Adwords by disabling conversion tracking cookies by setting your browser to block cookies from the www.googleadservices.com domain, https://www.google.com/settings/ads, which will be deleted if you delete your cookies or by permanent deactivation in your Firefox, Internet Explorer or Google Chrome browser under the link http://www.google.com/settings/ads/plugin

Facebook
Facebook Inc., 1601 S California Ave., Palo Alto, California 94304, USA
For more information on Facebook privacy, please visit: http://www.facebook.com/about/privacy/. If you do not want Facebook to assign the collected information to your Facebook account, you can make the relevant setting adjustments here: https://www.facebook.com/settings/?tab=ads
To do this, you must be logged in to Facebook. Facebook is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

You can prevent us from providing data to conversion tracking providers at any time by clicking on the following link: [OPT-OUT BUTTON]
In doing so, we set a persistent cookie that will ensure that your opt-out will be recognized and taken into consideration during future visits to our website. Please note that it has to be reset after deleting all cookies. Opt-out cookies prevent the future collection of your data when visiting this website with a specific device or browser. However, to prevent data collection on different devices, the opt-out must be performed on all devices/browsers used.

Use of Google Remarketing

Our websites use so-called “retargeting tags” to place interest-based advertising on third-party websites. The legal basis is our legitimate interest in implementing advertising measures in accordance with Art. 6 (1f) GDPR.
A retargeting tag is a JavaScript element that is placed in the source code of the website. If a user visits a page on a website that contains a retargeting tag, an online advertising provider (“retargeting provider”, e.g. Google, Facebook) places a cookie on that user’s computer and assigns the user to retargeting target group lists. The respective retargeting providers use the cookie to collect interest data (e.g. the pages visited on our website or search queries that have been entered) using pseudonyms. This information is then used by the retargeting providers to display interest-based advertising. In doing so, no direct personal data will be stored and no user profiles with your personal data will be created. However, the retargeting provider may be able to identify you and associate your usage behaviour on our website with you, especially if you are a registered user of the retargeting provider (e.g. if you have a Google or Facebook account).

We use the following retargeting providers:
Facebook Retargeting
Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA
Your IP address and the pages you view on the GoEuro website are sent to Facebook. You can find more information about the data processing by Facebook and your rights and ways to protect your personal data in Facebook’s privacy policy at: http://en-gb.facebook.com/about/privacy/
If you do not want Facebook to assign the collected information to your Facebook account, you can deactivate the retargeting features here: https://www.facebook.com/settings/?tab=ads
To do this, you must be logged in to Facebook.
Facebook is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework
Google Remarketing (DoubleClick)
Google LLC, 1600 Amphitheater Parkway, Mountainview, California 94043, USA
Users of this website may disable the use of cookies by Google and retargeting by making the relevant adjustments to their “Google Ads Preferences” (http://www.google.com/ads/preferences/). For more information about Google’s data processing, please visit https://www.google.com/intl/en/policies/technologies/ads/ and https://policies.google.com/privacy/partners
Google is subject to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

You can prevent the data transfer to retargeting providers by clicking on the following link: [OPT-OUT BUTTON]
In doing so, we set a persistent cookie that will ensure that your opt-out will be recognized and taken into consideration during future visits to our website. Please note that it has to be reset after deleting all cookies. Opt-out cookies prevent the future collection of your data when visiting this website with a specific device or browser. However, to prevent data collection on different devices, the opt-out must be performed on all devices/browsers used.

You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right. Further information on the purpose and scope of the data collection and its processing by

You can find YouTube in the privacy policy. There you will also find further information on your rights and setting options to protect your privacy: https://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Contact us

If you contact us via the website form or by email, the data you provide will be stored by us for six months in order to process the request and in case of further questions. We do not pass on this data without your consent.

Your rights

In addition to the right to revoke your consent given to us, you have the right to information according to Art. 15 GDPR, to correction according to Art. 16 GDPR, to deletion according to Art. 17 GDPR, to restriction of processing according to Art 18 GDPR, the right to object under Art. 21 GDPR and the right to data portability under Art. 20 GDPR.

You have the right to object at any time to the processing of your personal data on the basis of Art. 6 Paragraph 1f GDPR (Art. 21 Paragraph 1 GDPR) for reasons that arise from your particular situation.

Insofar as we process your personal data in accordance with Art. 6 Para. 1f GDPR for the purposes of direct marketing, you have the right to object to this at any time without giving reasons (Art. 21 Para. 2 GDPR).

In addition, there is a right of appeal to the data protection supervisory authorities in accordance with Art. 77 GDPR.

If you have any questions about data protection, please send us an email at

josef.nindl@gmail.com

IMPRESSUM

Josef Nindl
Falken Air
5700 Zell am See

Bank account:
Bankhaus Carl Spängler und Co.
Iban: AT441953000600514048
Bic: SPAEAT2S

Contact:
+43 664 4414443
josef.nindl@gmail.com