General terms and conditions of business

1. Tandem Paragliding: 1. Falken Air organizes and runs paragliding tandem flights in Zell am See from the Schmittenhöhe and other flying areas. Some of the flights are carried out by independent tandem pilots, in which case these tandem pilots are the organizer of the service and the contractual partner of the passenger. The organizer and contractual partner is the entrepreneur/pilot on the flight ticket (transportation contract), which must be filled out by each passenger before the tandem flight. Falken Air only offers the services of state-certified, experienced tandem pilots and the pilot is fully liable as the contractual partner of the tandem passenger. The tandem passenger fills out the flight ticket together with the Falken Air pilot when taking the gondola up to the Schmittenhöhe. This flight ticket is also the invoice.

1.1. Ballooning: 1.1. Falken Air also arranges balloon flights with Flaggl Ballooning GmbH. In this case, Flaggl Ballooning GmbH is the organizer of the service and the passenger's contractual partner. The operator/pilot is designated as the organizer and contractual partner on the flight ticket (carriage contract), which is issued to the passenger before the flight.

2. Right: 2. All flight services provided by Falken Air or the independent pilots are subject to Austrian law, the aviation law provisions and the following conditions.

3. Contract of carriage: 3. Before the flight begins, the passenger (or a parent or guardian or accompanying adult if children want to fly with us) must read the transport contract carefully and confirm it with their individual signature. Shortly before the tandem flight from the Schmittenhöhe begins, the passenger will receive instructions on the take-off procedures from the pilot. If the passenger does not understand this instruction or if further explanations are required, they must immediately inform the pilot of this uncertainty.

4. Obligation to report health restrictions: 4. Obligation to report health restrictions: The passenger must report all physical restrictions to the pilot in advance. A passenger must be able to walk a few steps with the pilot as soon as the tandem flight begins its takeoff process. Heart conditions, seasickness, problems with the spine, intervertebral discs, psychological defects such as impaired consciousness, high blood pressure, etc. must be reported to the pilot. In addition, alcohol consumption within the last 12 hours must be reported. If the passenger has had a serious accident within the last 12 months, this event must also be reported to the provider Falken Air. If there is any uncertainty about the passenger's fitness to fly, Falken Air undertakes to inform the passenger of all the necessary requirements.

5. Insurance & Liability: To cover all passenger claims under the liability provisions of Austrian Aviation Law, the respective pilot has taken out insurance. Claims exceeding the legally prescribed coverage amounts are expressly excluded. Any items carried during a paragliding flight (such as cash, cell phones, cameras, glasses, and other valuables) must be properly secured and stowed. Falken Air assumes no liability for any loss or damage to these items. Falken Air pilots cannot be held liable for damages or accidents that occur en route to the launch sites and from the agreed meeting point. Exclusions or limitations of liability also apply mutatis mutandis to the tandem pilots and Falken Air's authorized representatives. Falken Air pilots are only liable for damages caused by a grossly negligent or intentional act/omission on the part of the tandem pilot. Falken Air's liability is limited to the passenger's belongings up to the amount of the insurance policy taken out for them. Claims beyond this can only be asserted in cases of intent or gross negligence.

6. Equipment: 6. Equipment: The passenger undertakes to undertake the tandem flight only wearing appropriate clothing (weatherproof and windproof clothing, suitable for dirt), ankle-high, sturdy hiking boots, gloves and sunglasses. Each Falken Air pilot provides a protective helmet and the necessary flight equipment.

7. Date & Payment: Falken Air offers tandem flights year-round from the Schmittenhöhe in Zell am See. The passenger declares that participation in a tandem flight is solely for personal interest. The tandem passenger is responsible for the travel costs to the flight site. The costs for cable car rides and similar activities are not included in the ticket price. Any additional travel costs that may arise due to weather conditions are also not included in the price. If the passenger misses a fixed date, the full flight fee must be paid. The pilot determines the flight arrangements and is always responsible for the flight execution. We expressly point out that, despite fixed dates, there is no right to the tandem flight being performed if the prevailing weather conditions in the flight area do not permit this. In the event of a postponement or last-minute cancellation, there is no right to compensation, reimbursement, or reimbursement of other expenses incurred. However, the right to reschedule the flight remains. Weather-related cancellations do not need to be proven; the professional assessment of the commanding pilot is sufficient. The stated flight duration is an estimate. This flight duration may vary. The flight route, landing site, and flight times may be changed at any time for safety or operational reasons, without the passenger having any right to compensation. When booking a tandem flight, the flight price must be paid to the pilot immediately after the flight in cash or by another agreed payment method. Falken Air reserves the right to request the full flight price via a payment link up to 48 hours before the flight departure. A voucher can also be used to pay the flight price. When paying for the flight or voucher via PayPal, the buyer bears the transaction costs. If flights are canceled due to weather conditions, advance payments will be fully refunded. However, cable car tickets cannot be refunded.